Effective Date: August 1, 2026

Welcome to Boise House Cleaning Co. By requesting, booking, or receiving services from Boise House Cleaning Co ("Company," "we," "our," or "us"), you agree to these Terms and Conditions of Service. These terms apply to all one-time, recurring, residential, and commercial cleaning services unless otherwise agreed to in writing.

1. Booking & Appointment Confirmation

Submitting a booking request does not guarantee an appointment. All appointments are subject to availability and are considered confirmed only after you receive confirmation by email, text message, or phone.

We reserve the right to decline or cancel appointments due to scheduling limitations, unsafe conditions, weather events, or other circumstances beyond our control.

2. Appointment Arrival Window

Due to traffic, previous appointments, and the nature of residential cleaning, we cannot guarantee an exact arrival time.

Appointments are scheduled within an arrival window, and our team may arrive within approximately one hour of the scheduled start time.

If we anticipate a significant delay, we will make reasonable efforts to notify you.

3. Pricing & Estimates

Instant quotes and online pricing are estimates based on the information provided during booking.

Final pricing may be adjusted if:

• The home's condition is substantially different than described.
• Additional rooms or areas require cleaning.
• Excessive buildup, pet hair, clutter, or debris requires additional labor.
• Additional services are requested during the appointment.
• The square footage or number of bathrooms differs from the original booking.

If a price adjustment is necessary, we will discuss it with you before proceeding whenever reasonably possible.

4. Payment Authorization

By scheduling service with Boise House Cleaning Co, you authorize us to securely store your payment method for future charges related to your cleaning services.

Approximately 24 hours before your scheduled appointment, we will place a pre-authorization hold on your payment method to verify available funds. This is not an actual charge and may appear as a temporary pending authorization depending on your financial institution.

Your payment method will be charged after your cleaning service has been completed unless a cancellation fee, lockout fee, or other applicable charge applies under these Terms.

If your payment method is declined, we reserve the right to cancel or postpone your appointment until payment arrangements are made.

5. Cancellation & Rescheduling Policy

We understand plans change.

More than 24 hours before your appointment

No cancellation fee.

Less than 24 hours before your appointment

Appointments canceled within 24 hours may be subject to a cancellation fee.

Same-Day Cancellations

Appointments canceled on the scheduled service day will be charged 50% of the scheduled service price.

No Access / Lockout

If our cleaning team arrives and cannot access the property within 30 minutes due to missing keys, incorrect codes, unanswered calls, locked gates, or other access issues, the appointment will be considered a same-day cancellation and 50% of the scheduled service price will be charged.

Rescheduling

Appointments rescheduled with more than 24 hours' notice are generally free of charge.

Repeated last-minute rescheduling may result in additional fees or the loss of recurring scheduling priority.

6. Customer Responsibilities

To ensure the highest quality service, customers agree to:

• Provide safe access to the property.
• Ensure electricity and running water are available.
• Secure aggressive pets before our arrival.
• Pick up excessive clutter before service.
• Inform us of any special instructions before the appointment.
• Disclose any known hazards inside the property.

If your home has a security system, you are responsible for providing access instructions and alarm codes.

Failure to provide access may result in applicable cancellation fees.

7. Cleaning Preparation

Our pricing assumes the home is reasonably prepared for cleaning.

If excessive clutter, dishes, laundry, toys, or personal belongings significantly delay cleaning, additional charges may apply.

If requested, our cleaners may organize or tidy clutter for an additional fee when scheduling permits.

8. Safety & Service Limitations

For the safety of our employees and customers, Boise House Cleaning Co does not provide:

• Mold remediation
• Biohazard cleanup
• Blood or bodily fluid cleanup
• Hoarding remediation
• Pest or insect removal
• Animal waste removal beyond normal household conditions
• Exterior window cleaning unless specifically purchased
• Roof work
• Gutter cleaning
• Pressure washing
• Heavy lifting exceeding approximately 50 pounds
• Ladder work above approximately six feet
• Repairs, maintenance, plumbing, or electrical work

We reserve the right to refuse any service that presents a safety risk.

9. Right to Refuse or Terminate Service

We may refuse or discontinue service if:

• Working conditions are unsafe.
• Aggressive pets cannot be secured.
• Utilities are disconnected.
• Illegal activity is observed.
• There is verbal abuse, harassment, discrimination, or threatening behavior toward our staff.
• The home contains hazardous materials or unsafe conditions not disclosed prior to service.

If service is terminated after arrival due to these conditions, applicable cancellation charges may apply.

10. Satisfaction Guarantee

Your satisfaction is important to us.

If you are dissatisfied with any area included in the agreed scope of work, please notify us within 24 hours of your cleaning.

To help us evaluate your request, we may ask for photographs of the areas of concern.

After reviewing your request, we may, at our discretion:

• Return to correct the affected areas at no additional charge,
• Offer a partial service credit, or
• Provide another reasonable resolution.

Refunds are not guaranteed and are evaluated on a case-by-case basis.

11. Damage & Breakage

Although our cleaning professionals exercise great care, accidents may occasionally occur.

Any damage must be reported within 24 hours of service completion.

We cannot guarantee reimbursement for claims reported after this period.

We are not responsible for:

• Pre-existing damage
• Improperly installed fixtures
• Loose cabinet hardware
• Existing scratches or worn finishes
• Artwork
• Antiques
• Cash
• Jewelry
• Collectibles
• Family heirlooms
• Electronics not properly secured
• Items with ordinary wear and tear

12. Photographs & Documentation

Our cleaning teams may photograph completed work, damaged areas, or cleaning concerns for quality assurance, training, insurance documentation, or dispute resolution.

These photographs are intended solely for internal business purposes unless separate written permission is obtained for marketing use.

13. Pets

We are happy to work in homes with pets.

Customers are responsible for ensuring pets are secured if they display aggressive or unpredictable behavior.

We reserve the right to discontinue service if our staff feels unsafe.

14. Recurring Service

Recurring appointments may be adjusted due to holidays, severe weather, staffing, or scheduling needs.

We will make reasonable efforts to notify you of any changes.

Recurring pricing may be adjusted periodically to reflect inflation, labor costs, changes in service frequency, or significant changes in the home's condition.

15. Additional Services

Any additional services requested during the appointment are subject to scheduling availability and additional charges.

Our cleaners cannot perform services outside the agreed scope without office approval.

16. Payment Disputes & Chargebacks

Customers agree to contact Boise House Cleaning Co before initiating a chargeback or payment dispute.

We are committed to resolving concerns promptly and fairly.

Fraudulent or improper chargebacks may result in collection efforts and the recovery of any applicable fees permitted by law.

17. Non-Solicitation of Employees

Our cleaners are carefully recruited, trained, and insured.

Customers agree not to directly hire, solicit, or contract any Boise House Cleaning Co employee or contractor introduced through our company during service or within 12 months following the last completed service.

If this occurs without written authorization, Boise House Cleaning Co may assess a placement fee of $2,500 to offset recruiting, hiring, and training expenses.

18. Limitation of Liability

To the maximum extent permitted by Idaho law, Boise House Cleaning Co's total liability for any claim relating to our services shall not exceed the amount paid for the specific cleaning service giving rise to the claim.

Under no circumstances shall Boise House Cleaning Co be liable for indirect, incidental, special, punitive, or consequential damages.

19. Force Majeure

We are not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, utility outages, government actions, illness, labor shortages, or other unforeseen events.

20. Electronic Communications

By scheduling service, you consent to receive appointment confirmations, reminders, invoices, receipts, customer service communications, and service updates by phone, text message, and email.

You may opt out of marketing communications at any time.

21. Governing Law

These Terms and Conditions are governed by the laws of the State of Idaho.

Any legal disputes arising from these Terms or our services shall be resolved in the appropriate state or federal courts located within Idaho.

22. Changes to These Terms

Boise House Cleaning Co reserves the right to update these Terms and Conditions at any time.

The most current version will always be available on our website and will become effective upon publication.

Continued use of our services constitutes acceptance of the revised Terms.

Contact Us

Boise House Cleaning Co

Email: info@boisehousecleaningco.com

Thank you for choosing Boise House Cleaning Co. We appreciate the opportunity to care for your home and look forward to providing exceptional cleaning services.